Privacy Policy

Free Market Update Pty Ltd (“FMU”, “we”, “us”, “our”) is committed to protecting personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, hold, use and disclose personal information, how we keep it secure, and how individuals can access or correct their information or make a complaint.

1. Personal Information

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not and whether recorded in a material form or not.

2. Open and Transparent Management of Personal Information 

We take reasonable steps to implement practices, procedures and systems to ensure compliance with the APPs and to deal with privacy enquiries or complaints promptly and fairly.

This Privacy Policy is available on our website and may be updated from time to time.

3. Types of Personal Information We Collect 

We may collect personal information including:

• Name, email address, phone number and contact details

• Information submitted via website forms or subscriptions

• Property preferences and market interests

• Website usage data, IP addresses and analytics information

• Communications between you and us

We only collect personal information that is reasonably necessary for our functions and activities.

4. How We Collect Personal Information

We collect personal information:

• Directly from you when you subscribe, enquire or interact with our website or communications

• Automatically through cookies and analytics tools

• From third-party service providers where permitted by law

Unsolicited Personal Information 

If we receive personal information that we did not request, we will assess whether it is reasonably necessary for our functions or activities. If it is not reasonably necessary, we will destroy or de-identify the information where lawful and reasonable to do so.

5. Anonymity and Pseudonymity

Where practicable, individuals may interact with us anonymously or using a pseudonym. However, this may not be possible where identification is required to provide a service or comply with legal obligations.

6. Purpose of Collection, Use and Disclosure 

We collect, use and disclose personal information for purposes including:

• Providing property market updates, insights and content

• Managing subscriptions and communications

• Improving our website, services and user experience

• Marketing and promotional activities

• Complying with legal and regulatory obligations

We will not use or disclose personal information for a purpose other than the primary purpose of collection unless:

• You have consented, or

• The use or disclosure is otherwise permitted by law

7. Notification of Collection 

At or before the time we collect personal information (or as soon as practicable afterwards), we will take reasonable steps to notify individuals of:

• The purposes of collection

• The types of information collected

• Whether providing the information is voluntary

• How to access this Privacy Policy

8. Direct Marketing 

We may use personal information to send marketing communications where permitted by law.

You may opt out of receiving marketing communications at any time by:

• Using the unsubscribe link in electronic communications, or

• Contacting us directly

We will honour opt-out requests promptly.

9. Overseas Disclosure of Personal Information 

Some of our third-party service providers (such as email platforms, analytics providers or cloud services) may store or process personal information outside Australia.

Where personal information is disclosed overseas, we take reasonable steps to ensure that the recipient complies with privacy protections substantially similar to the APPs, unless an exception under the Privacy Act applies.

10. Government-Related Identifiers

We do not collect or use government-related identifiers (such as passport or licence numbers) unless required by law. We do not use such identifiers as our own identifiers.

11. Quality of Personal Information 

We take reasonable steps to ensure that personal information we hold is accurate, up-to-date, complete and relevant.

12. Security of Personal Information 

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Security measures may include access controls, secure systems and staff confidentiality obligations.

Data Breaches

If a data breach occurs that is likely to result in serious harm, we will comply with the Notifiable Data Breaches (NDB) scheme, including notifying affected individuals and the Office of the Australian Information Commissioner where required.

13. Retention of Personal Information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law. Information is securely destroyed or de-identified when no longer required.

14. Access and Correction 

Individuals may request access to or correction of their personal information by contacting us. We may require verification of identity and will respond within a reasonable timeframe.

Access may be refused in limited circumstances permitted by law, and reasons will be provided where applicable.

15. Complaints

If you have a complaint about how we handle personal information, please contact us using the details below. We will investigate and respond within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

16. Contact Us

Free Market Update Pty Ltd

Email: info@freemarketupdate.com.au

Website: www.freemarketupdate.com.au

Last updated: January 2026